Warranty

 

WARRANTY POLICY

 

Louw Roets Design (Pty) Ltd, reg no. 2017/062319/07, Somerset West, Western Cape, South Africa guarantees that the standard products purchased are free from defects in workmanship and materials for two years. Custom designed products carry a 6 month warranty.

If any defects should arise during the product’s warranty period, Louw Roets Design will repair or replace the affected part or parts of the product at our discretion and expense. Repairs or replacements must fulfill all Louw Roets Design’s obligations under this warranty and exclude any right to compensation.

This warranty does not cover damage or defects caused by:

– Wear and tear.

– External events and actions, including misuse of the product, courier or transport companies, inadequate or incorrect maintenance, or improper storage contrary to Louw Roets Design (pty)Ltd’s recommendations.

– The usage of third-party materials on the product or changes made to the product without prior agreement with Louw Roets Design (pty)Ltd.

– More intensive or abnormal use of the product than what can reasonably be expected for normal private use.

– Dramatic temperature variations or exposure to exceptional circumstances or conditions contrary to  Louw Roets Design’s recommendations.

Natural variations occurring in wood and leather cannot be considered defects, and  Louw Roets Design does not guarantee colour resistance, matching of colours and textures or the surface hardness of such materials.

We take the utmost care to create quality crafted furniture by using techniques to prevent potential movement. Because movement and cracks in wood occur naturally due to exposure to sunlight, changes in humidity levels or climate change we therefore can’t be held liable for circumstances beyond our control.

Complaints under the warranty policy as described above must be reported in writing to Louw Roets Design (pty) Ltd’s customer service department at admin@louwroets.co.za within 7 days after they are discovered. Please write ‘Complaint’ and include the order number in the subject field.

 

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