TERMS & CONDITIONS
1. Pricing
All prices exclude delivery, installation, freight, customs duties, import duties, VAT (unless otherwise stated), taxes, insurance, import clearance fees and any third-party costs unless expressly stated otherwise in writing.
2. Lead Times
Standard products have an estimated manufacturing lead time of 6–8 weeks from the date the deposit has cleared into the bank account of Louw Roets Design (Pty) Ltd. Custom or commissioned projects have an estimated manufacturing lead time of 8–12 weeks, depending on the size, complexity and scope of the project. All lead times are estimates only and may be extended due to design revisions, client approvals, material availability, supplier delays, transport disruptions, force majeure or any circumstance beyond the reasonable control of Louw Roets Design (Pty) Ltd.
3. Design Changes
All quotations are based on the approved design. Any amendments, additions or design changes requested after acceptance of the quotation or payment of the deposit shall constitute a
variation to the original agreement, will be quoted separately, and may result in additional costs and an extension of the manufacturing lead time.
4. Payment Terms
A 50% non-refundable deposit is required before manufacture will commence. The remaining 50% balance is payable no later than one (1) week prior to the scheduled completion of the order. Payment shall only be deemed received once the funds have cleared into the bank account of Louw Roets Design (Pty) Ltd. Orders under R15,000 are payable in full before manufacture commences.
5. Collection & Delivery
Collection or delivery will only be arranged once full payment has been received and cleared. Where the client requests partial delivery of an order, the entire outstanding balance of the order shall become immediately due and payable prior to any portion of the order being released.
6. Shipping & Packaging
Unless otherwise agreed in writing, all quotations and sales are made Ex Works (EXW) from the premises of Louw Roets Design (Pty) Ltd, Strand, South Africa.
We offer both local and international shipping and can arrange freight through our preferred transport providers on the client’s behalf. Clients are equally welcome to appoint their own courier, freight forwarder or transport company. The purchase price includes standard protective packaging, consisting of cardboard, Aerothene protective foam wrap, corner protection
(where applicable) and stretch wrap, suitable for normal handling and collection from our premises. Should the client require crating or specialised packaging for local or international transport, it is the client’s sole responsibility to request such packaging in writing no later than three (3) weeks before the scheduled collection or dispatch date. This includes, but
is not limited to, timber crates, ISPM 15-certified export crates, museum-grade packing, humidity protection, shock monitoring, custom freight packaging, or any packaging required by the client’s appointed courier, freight forwarder, shipping line, airline, insurer or the destination country’s regulations. Any crating or specialised packaging will be quoted separately, charged in addition to the purchase price and must be paid in full prior to dispatch. The client acknowledges that sufficient time is required for the design, manufacture and preparation of custom crates or specialised packaging. Requests received less than three (3) weeks before the scheduled collection or dispatch date may result in an extension of the agree manufacturing or delivery lead time, for which Louw Roets Design (Pty) Ltd shall bear no responsibility or liability. Where the client fails to request crating or specialised packaging within the required notice period, Louw Roets Design (Pty) Ltd accepts no liability whatsoever for any loss or damage arising from the absence of such packaging. Where the client appoints their own courier, freight forwarder or transport company, all risk in the goods passes to the client immediately upon the goods being made available for collection or collected
from the premises of Louw Roets Design (Pty) Ltd, whichever occurs first. The client assumes full responsibility for all transportation arrangements, freight charges, insurance, customs clearance, import duties, taxes and all associated risks.
Where Louw Roets Design (Pty) Ltd arranges transportation on behalf of the client, such arrangements are made solely as a convenience to the client. The contract of carriage remains between the client and the transport provider, and all transportation risks remain with the client. Louw Roets Design (Pty) Ltd acts solely as an intermediary and accepts no liability for
any acts, omissions, delays, loss or damage caused by the carrier. Comprehensive transit insurance for the full replacement value of the goods is strongly recommended.
The client, or the client’s authorised representative, must inspect all goods immediately upon delivery or collection. Any visible damage, shortages or discrepancies must be clearly recorded on the carrier’s proof of delivery and reported to both the carrier and Louw Roets Design (Pty) Ltd in writing within three (3) hours of delivery or collection. Failure to do so shall constitute prima facie evidence that the goods were received in good condition and free from visible damage. Any concealed damage must be reported immediately upon discovery and within a reasonable time after unpacking. All original packaging, crates and packing materials must be retained until the claim has been inspected and finalised by the carrier, insurer or Louw Roets Design (Pty) Ltd. Failure to retain the original packaging may result in the rejection of any claim, for which Louw Roets Design (Pty) Ltd accepts no liability.
Should inspection, repair or replacement be required following transport damage, the client shall be responsible for all costs associated with returning the goods to the premises of Louw Roets Design (Pty) Ltd unless otherwise agreed in writing. Following inspection, Louw Roets Design (Pty) Ltd may, at its sole discretion, elect to repair or replace the goods. Estimated repair or replacement lead times are 4–8 weeks for standard products and 8–12 weeks for custom or commissioned works, excluding transport time.
7. Delivery Conditions
The client is solely responsible for ensuring that the delivery location is safe and readily accessible and that the products can pass safely through all entrances, passageways, staircases, lifts and doorways. The client must ensure that all access routes and installation areas are cleared of furniture, obstacles and fragile items prior to delivery. Louw Roets Design (Pty) Ltd will not hoist products over balconies, through windows or by any specialised lifting method. Where hoisting, cranes or specialised lifting equipment are required, the client shall arrange and pay for such services. Any delays, additional costs or damages resulting from inaccessible premises or failure to comply with these requirements shall be for the client’s sole account.
8. Acceptance of Quotation
Payment of the deposit constitutes the client’s unconditional acceptance of the quotation, specifications, drawings, pricing and these Terms & Conditions, thereby creating a legally binding agreement between the parties.
9. Retention of Ownership
Ownership of all goods shall remain vested in Louw Roets Design (Pty) Ltd until payment has been received in full and all amounts owing have been settled.
10. Storage Charges
Completed orders not collected within seven (7) calendar days of the notified collection or dispatch date will incur storage charges equal to 3% of the total order value per day, unless otherwise agreed in writing. Risk in the goods shall pass to the client from the scheduled collection or dispatch date, and Louw Roets Design (Pty) Ltd shall not be liable for any loss, theft or damage occurring while the goods remain in storage after this date.
11. Factory Inspection
Clients are welcome to arrange a factory inspection of completed work by prior appointment before collection or delivery.
12. Limitation of Liability
To the fullest extent permitted by law, the liability of Louw Roets Design (Pty) Ltd shall be limited to the repair or replacement of defective goods or, at its sole discretion, the refund of the purchase price actually paid for the affected goods. Under no circumstances shall Louw Roets Design (Pty) Ltd be liable for any indirect, consequential, incidental, special or economic loss, including but not limited to loss of profits, business interruption, project delays or third-party claims.
13. Force Majeure
Louw Roets Design (Pty) Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, fire, flood, war, civil unrest, strikes, pandemics, government restrictions, load shedding, transport disruptions, supplier delays, shortages of raw materials or other unforeseen events.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. The parties consent to the jurisdiction of the South African courts in respect of any dispute arising from these Terms & Conditions or any transaction concluded between the parties.
15. General
These Terms & Conditions must be read together with the accepted quotation, invoice and any approved drawings or specifications. In the event of any inconsistency, the accepted quotation shall prevail over these Terms & Conditions only to the extent of that inconsistency. Payment of the deposit constitutes acceptance of these Terms & Conditions in their entirety.