Terms And Conditions Louw Roets

Take Note

Wood and leather is one of God’s natural materials. All timber even of the same species can vary substantially in colour, grain & texture. Knots & light surface cracks are not deemed as defects. Natural markings such as scratches, branding iron & insects bites are not considered defects on leather. Every furniture piece is individually and meticulously handcrafted, therefore slight variations will occur. We are passionate about craftsmanship and strife for a quality finished product.

 

HOW TO BUY

We sell our furniture directly to both private and trade clients. If you’re interested in purchasing one or more of our products, please contact us at info@louwroets.co.za or visit our showroom at 73 Victoria Street, Somerset West, Western Cape, 7130. For online sales please visit our website at www.louwroets.co.za

 

ORDERING PROCESS
Standard orders

Standard orders can be placed on our website or you can send us an email at info@louwroets.co.za to confirm all the details of your enquiry. We will then send you a quotation to ensure all is in order. Once you are satisfied you can secure your order with a 60% deposit to place your order into our production line. We will proceed and issue an invoice, which will outline all the details of your order. Please take note that your 60% deposit is not refundable.

Custom orders

We first discuss the objective of the furniture piece as well as the look & feel you are trying to create to get a sense in which direction we need to go. Once all the necessary details are confirmed you will receive a quote from us. If you are satisfied you can deposit a 60% non-refundable deposit. Depending on the requirements of the project you will be presented with three rounds of concept sketches or realistic 3D renders if required. We also have a range of design concepts that you can choose from where we can start the process from.

Ideation & presentation:

Upon the 1st presentation, we will ask you for feedback and if you require any additional changes. If you require additional changes we will go back to the drawing board & implement all the necessary changes & present you with the 2nd set of concept sketches or realistic 3D renders. During the 2nd presentation, we will listen to your feedback & make any necessary changes that are required if need be. You will then be presented with the 3rd and final concept sketches or 3D renders. Any changes after the 3rd presentation will be quoted & paid for before the commencement of new drawings.

Prototype:

Using the sketches or realistic 3D renders we will create the necessary technical drawings, cnc files and templates or moulds required to manufacture your custom piece of furniture. The first prototype will be manufactured & presented to you. You will be allowed to make your one set of final adjustments and give us feedback which will then be implemented in your final piece. The necessary & final changes will be made to our technical drawings & related files from where we will proceed to manufacture the final custom-made furniture piece. Upon presentation of the final custom-made furniture piece, you will sign-off on the design. If any changes are required we will send you a new quote for the updated changes.

Manufacture:

Once the final piece has been signed off no changes will be allowed. We will give you an updated lead time & start the manufacturing process.

*Please take note that these are the steps of the design process we follow. It serves as a guideline & we take no responsibility should certain of the steps be skipped. However, once a deposit has been paid it serves as acceptance of the design & binds you to our terms and conditions.

 

LEAD TIME

The majority of our furniture and lighting is made to order with a standard lead time of 6 to 8 weeks for furniture from the date the deposit is cleared and available in our account until the completion of the order. Larger orders would require a longer lead time but this will be noted on your quotation or invoice.

We do keep a limited amount of stock of certain items, so if your order is urgent please ask us about stock availability.

Custom or commissioned projects have a standard lead time of 8 to 12 weeks depending on the size and complexity. The price is strictly based on the agreed design and any changes afterward will incur extra costs with an adjusted lead time.

 

PAYMENTS

For standard made-to-order items, a 60% non-refundable deposit is required on receipt of our invoice, with the 40% balance payable prior to dispatch. For custom work or projects, we require a 60% non-refundable deposit to start the design process. Please take note that your deposit serves as CONFIRMATION of the acceptance of the quote and will bind you
to our terms and conditions. Please refer to our refund policy at www.louwroets.co.za/returns

Any order under R15000 needs to be paid in full. For orders above R15000 we require a 60% deposit to initiate manufacturing and the outstanding 40% balance is due before delivery or collection from our showroom. Payments can be made via EFT or credit card.

 

SHIPPING

We offer both national and international shipping on our furniture range, and can easily organise freight with our preferred courier. You are also welcome to collect or organise your own shipping if you have a preferred provider. Shipping costs are calculated per project or order. Please take note that the client bears the risk of the consignment and can opt for risk cover in the evident of accidental damage caused by a third-party courier or transport company. In the event of a furniture piece being damaged by a third party courier or transport company the client should let Louw Roets Design(pty)ltd know immediately in writing via email at info@louwroets.co.za

If we booked the courier or transport company on the client’s behalf, please allow 30 days in order for Louw Roets Design(pty)ltd to communicate with the relevant courier or transport company to get the furniture piece back for inspection. The shipping cost to our factory will be for the client’s account. After a full inspection has been carried out the client will be notified of the course of action that will be taken at the discretion of Louw Roets Design(pty)ltd which would be to either repair or replace the furniture piece. You will need to allow for 4-8 weeks for any standard furniture piece and 8-12 weeks for any custom piece to be manufactured.  larger or special orders. Transport or shipping is excluded from this time frame. We will notify you of the delivery time closer to the completion of the order. At the discretion of Louw Roets Design(pty)ltd, a longer lead time might be required for manufacturing because of special circumstances (load shedding, short supply of raw materials, pandemics, etc.), large order quantities or custom pieces. The replacement period will be communicated to the client via email should it take longer than the time frames stated above.

For smaller items, we have a door-to-door economy service through a dedicated courier for national deliveries.

Please enquire at info@louwroets.co.za to get a quote for shipping.