Terms and condition


Take Note

Wood is one of God's natural materials. All timber even of the same species can vary substantially in colour, grain & texture. Every furniture piece is individually and meticulously hand crafted, therefore slight variations will occur. We are passionate about craftsmanship and strife for a quality finished product.

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HOW TO BUY

We sell our furniture directly to both private and trade clients. If you’re interested in purchasing one or more of our products, please contact us at hello@louwroets.co.za or visit our showroom at 73 Victoria Street, Somerset West, Western Cape, 7129.

 

ORDERING PROCESS

First and foremost, we confirm all details of your enquiry with a quotation to ensure all is in order. Once you are satisfied we will proceed and issue an invoice, which will outline all the details of your order. 

 

LEAD TIME

The majority of our furniture and lighting is made to order with a standard lead time of 4 to 6 weeks for lighting and objects and 6 to 8 weeks for furniture from date of deposit until completion of the order.

We do keep a limited amount of stock of certain items, so if your order is urgent please ask us about stock availability. 

Custom or commissioned projects have a standard lead time of 8 to 12 weeks depending on the size and complexity. The price is strictly based on the agreed design and any changes afterwards will incur extra costs with an adjusted lead time.

 

PAYMENTS

For standard made to order items, a 70% deposit is required on receipt of our invoice, with the 30% balance payable prior to dispatch. For custom work or projects, we require a 50% deposit to start the design process, with the balance payable once drawings and details have been agreed on.
Any order under R15000 needs to be paid in full. For orders above R15000 we require a 70% deposit to initiate manufacturing and the outstanding 30% balance is due before delivery or collection from our showroom.
Payments can be made via EFT.
SHIPPING
We offer both national and international shipping on our furniture range, and can easily organise freight with our preferred and reliable couriers. You are also welcome to collect or organise your own shipping if you have a preferred provider.  Shipping costs are calculated per project or order .  
 For smaller items we have a door-to-door economy service through a dedicated courier for national deliveries.
Please enquire at hello@louwroets.co.za to get a quote for shipping.

 

Warranty
We offer a 3 year structural warranty for furniture in a private residential environment and a 2 year structural warranty for the hospitality industry. This warranty covers the workmanship and structural integrity of the furniture only. This warranty does not cover wear and tear, third party supplied components (bulbs, fabrics, leathers), accidents, damage caused during shipping of the furniture, misuse, lack of care or neglect of the furniture.
We take the utmost care to create quality crafted furniture by using techniques to prevent potential movement. Because movement and cracks in wood occur naturally due to exposure to sunlight, changes in humidity levels or climate change we therefore can't be held liable for circumstances beyond our control.