Wood and leather is one of God's natural materials. All timber even of the same species can vary substantially in colour, grain & texture. Knots & light surface cracks are not deemed as defects. Natural markings such as scratches, branding iron & insects bites are not considered defects on leather. Every furniture piece is individually and meticulously handcrafted, therefore slight variations will occur. We are passionate about craftsmanship and strife for a quality finished product.
HOW TO BUY
We sell our furniture directly to both private and trade clients. If you’re interested in purchasing one or more of our products, please contact us at firstname.lastname@example.org or visit our showroom at 73 Victoria Street, Somerset West, Western Cape, 7129.
First and foremost, we confirm all details of your enquiry with a quotation to ensure all is in order. Once you are satisfied we will proceed and issue an invoice, which will outline all the details of your order.
The majority of our furniture and lighting is made to order with a standard lead time of 4 to 6 weeks for lighting and objects and 6 to 8 weeks for furniture from date of deposit until completion of the order. Larger orders would require a longer lead time but this will be noted on your quotation or invoice.
We do keep a limited amount of stock of certain items, so if your order is urgent please ask us about stock availability.
Custom or commissioned projects have a standard lead time of 8 to 12 weeks depending on the size and complexity. The price is strictly based on the agreed design and any changes afterwards will incur extra costs with an adjusted lead time.
For standard made to order items, a 60% deposit is required on receipt of our invoice, with the 40% balance payable prior to dispatch. For custom work or projects, we require a 50% deposit to start the design process, with the balance payable once drawings and details have been agreed on.
Any order under R15000 needs to be paid in full. For orders above R15000 we require a 60% deposit to initiate manufacturing and the outstanding 40% balance is due before delivery or collection from our showroom.
Payments can be made via EFT.
We offer both national and international shipping on our furniture range, and can easily organise freight with our preferred courier. You are also welcome to collect or organise your own shipping if you have a preferred provider.
Shipping costs are calculated per project or order. Please take note that the client bears the risk of the consignment and can opt for risk cover in the evident of accidental damage caused by a third party courier or transport company. In the event of a furniture piece being damaged by a third party courier or transport company the client should let Louw Roets Design(pty)ltd know immediately in writing via email at email@example.com
If we booked the courier or transport company on the client's behalf, please allow 14 days in order for Louw Roets Design(pty)ltd to communicate with the relevant courier or transport company to get the furniture piece back for inspection. After a full inspection has been carried out the client will be notified of the course of action that will be taken at the discretion of Louw Roets Design(pty)ltd which would be to either repair or replace the furniture piece within 30 days after the inspection has been completed and the client has been notified. In special circumstances of large order quantities or custom pieces the repair or replacement period will be communicated to the client via email should it take longer than 30 days.
For smaller items we have a door-to-door economy service through a dedicated courier for national deliveries.
Please enquire at firstname.lastname@example.org to get a quote for shipping.
We offer a 2 year structural warranty for our standard furniture in a private residential environment and a 2 year structural warranty for the hospitality industry from the date of delivery.
Custom designed products carry a 6 month warranty from date of delivery. This warranty covers the workmanship and structural integrity of the furniture only. This warranty does not cover wear and tear, third party supplied components (fabrics, leathers), accidents, damage caused during shipping of the furniture, misuse, lack of care or neglect of the furniture.
We take the utmost care to create quality crafted furniture by using techniques to prevent potential movement. Because movement and cracks in wood occur naturally due to exposure to sunlight, changes in humidity levels or climate change we therefore can't be held liable for circumstances beyond our control.